FAQ

Advice and answers from the Raya Doula Team

FAQ

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Welcome & Purpose

3 articles

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Mission, Values & Care Philosophy

2 articles

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How the Raya Care System Works

2 articles

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Your Role as a Raya Health Doula

2 articles

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Trauma-Informed Care & Cultural Humility

3 articles

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Using the Intake in Doula Workflows

1 articles

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Mental Health & Safety Escalation

1 articles

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Social Drivers/Determinants of Health (SDOH)

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Prenatal, Birth & Postpartum Workflows

1 articles

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Documentation

1 articles

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Professionalism, Media & HIPAA

1 articles

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Engagement, Continuity, Backup & Disengagement

5 articles

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Quality Review & Continuous Improvement

1 articles

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Scenarios, Safety & IPV

1 articles

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Professional Growth & Feedback

1 articles

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FAQS

Frequently Asked Questions

Insurance & Verification

Which insurance plans can I take patients from?

What happens if a patient's insurance changes?

What if a patient moves out of the service area?

How long does it take for a patient to get verified once their information is in the system?

What if a patient loses insurance coverage?

Do I need to verify insurance at every visit?

Patient Onboarding & Process

What is the process for patients added by a doula to the platform?

What if a patient had a baby and is pregnant again—do they get two benefit packages?

If a patient has twins, triplets, or multiples—do they get more than one benefit package?

How many visits does each patient get?

How do we request the nine additional postpartum visits?

Visits & Scheduling

How long are visits supposed to be?

Can visits be extended past 12 months postpartum?

What if I arrive shortly after delivery?

What happens if a patient no-shows?

Payment & Billing

What do you pay for each type of visit?

What all do I have to do to get paid per session?

Can we backbill as a doula?

How and when do doulas get paid?

Where are all my payments per session?

What happens if a claim is denied?

Scope of Services

Can I provide services outside the doula benefit to the same patient?

Are doulas on-call or compensated for standby time?

Patient Care & Concerns

What if I disagree with something or have a concern about a patient's care?

Can I decline a patient after matching?

Support & Resources

Can Raya Health help me find a backup doula?

What support is available if I experience moral distress or need help?

Is transportation to appointments reimbursed by Raya Health?

Do you work with Agencies to help with Agency workflows?

PlatfIs the Raya Health platform a mobilorm & Technology

e app or a web-based?

Credentialing & Training

What is the credentialing/onboarding process for new doulas?

Where can I complete HIPAA training?

Do I need liability insurance?

What training or continuing education is required or offered?

What if I haven't received my Medi-Cal application?

Where can I get CPR certification?

Do I need an NPI number?

Patient Relationships & Challenging Situations

How do I handle a difficult or hostile patient or family member?

What if I witness concerning care during a birth?

What if there's a conflict or personality mismatch with a patient?

What if any worrisome situation happens during my visits?

Language & Accessibility

What languages are supported on the platform?

Is translation or interpreter support available?

Grievances & Disputes

How are complaints from patients handled?

What if I have a grievance or concern about Raya Health?

Insurance & Coverage Changes

What happens if a patient's insurance changes mid-care?

What if a patient moves out of the service area during care?

What if a patient loses insurance coverage?

Platform & Technology

What are the technology requirements to use the Raya platform?

How do I update my availability in the platform?

What if the Raya platform goes down during a visit?

Is there a mobile app, or is it web-based only?

Doula Logistics

What's the process for taking time off or vacation?

What's the credentialing/onboarding process for new doulas?

Is malpractice/liability insurance provided or required?

Is there a maximum number of patients I can have at once?

What training or continuing education is required or offered?

Patient Relationships & Boundaries

Can I accept gifts from patients?

What if I want to continue seeing a patient privately after their benefits expire?

What if there's a conflict or personality mismatch with a patient that can't be resolved?

Can I connect with patients on social media?

How do I handle a difficult or hostile family member/partner?

Challenging Situations

What if I witness concerning care (medical errors, mistreatment) during a birth?

What if a patient discloses abuse of a child or vulnerable adult?

How do I document if a patient appears under the influence during a visit?

Language & Accessibility

What languages are supported on the platform?

How do I serve patients with disabilities or accessibility needs?

Is translation or interpreter support available?

Grievances & Disputes

How are complaints from patients handled?

What's the process if a doula has a grievance or concern about Raya Health?

Special Populations

Is there specific guidance for working with teen parents?

Is there specific guidance for working with incarcerated individuals?

Is there specific guidance for working with LGBTQ+ families?

Is there specific guidance for working with patients in foster care or child welfare involvement?

Documentation & Ownership

Who owns the documentation if I leave Raya Health?

Contact Information

What is Raya Health's phone number?

What is Raya Health's email address?

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Doulas offer a variety of services, primarily focused on providing emotional, physical, and informational support during pregnancy, labor, birth, and postpartum.

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